- Time of issue:2020-02-21 00:00:00
Return and exchange policy
1, where the user who buys the product through the official website of The Desound, can enjoy the return service without reason within 30 days from the date of signing and receiving. The user must present a valid proof of purchase and return the invoice upon return. Users must ensure that the return of goods to maintain the original quality and function, good appearance, the commodity itself and accessories of the trademark and various logocomplete, if there are gifts to be returned together. If the goods appear artificial damage, the lack of boxes, spare parts missing, do not handle the return. The logistics costs incurred when returning the goods shall be borne by the user.
Return the paid purchase price to the user within seven days from the date of receipt of the returned goods. Refunds are refunded in the same way as your payment method. Specific accounting dates may be affected by factors such as banks, payment agencies and other factors.
2, from the date of the user sign-off within 30 days, the occurrence of non-human damage performance failure, through the Desound after-sales service center testing and confirmation, for the user to handle the return business, return the commodity itself, packaging and accessories, if there are gifts to be returned together. The logistics costs incurred when returning the goods shall be borne by the Desound.
3, from the date of the user sign-off within 30 days, the occurrence of non-human damage performance failure, through the Desound after-sales service center testing and confirmation, for the user for the exchange business, replace the entire set of goods. The logistics costs incurred in the exchange shall be borne by the Desound.
Users who purchase audio products through the official purchase of audio products, from the date of signing within seven days of return please contact customer service (after-sales phone: 0574-88090906), will be provided by the Desound "15 days of exchange" and "one-year warranty" service. The service policy is as follows:
Thirty days after the date of the user's signature, within one year, a non-human damage performance failure occurs, and after the sound service center test confirms, the repair business for the user.
The following conditions are not covered by the warranty:
1, more than three packs of validity period;
2, no order voucher, invoice or order does not match the invoice information;
3, human-caused appearance and internal damage;
4, irresistible factors caused by the damage;
5, not in accordance with the requirements of the User Manual, use, maintenance and adjustment caused by any damage;
6, beyond the normal conditions of use, forced use of this product caused by the failure or injury;
7, without the Desound authorized personnel to dismantle or repair;
8, malicious damage to the warranty part of the warranty content, product information, including fuzzy damage, self-tearing, tampering, etc.
9, other non-product itself design, manufacturing, quality and other problems caused by failure and damage.
After-sales service charges
The maximum cost of logistics is 15 yuan, the excess is paid by the user.
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